What does it mean have “permission” from a contact to be included on my email list?

You may only send bulk, commercial emails to people and entities that either:

  1. Gave you written (including electronic) permission to send Emails to them, have not withdrawn that permission, and:
  • Gave you that permission in the past 12 months; or
  • Didn’t object to promotional content you sent them in the past 12 months.
  1. Gave you their name and email address in connection with a purchase, or negotiations to purchase, a product or service from you, have not opted out from receiving your emails, and either:
  • Purchased something from you or negotiated a purchase from you in the past 12 months; or
  • Didn’t object to promotional content you sent them in the past 12 months.

If you send Emails to a list and you get an unusual amount of SPAM complaints, ISPs will start blocking emails from your company. So if you don’t have proof that every recipient on your list opted-in to receive your emails, or otherwise meets the requirements listed above, then you cannot use our hosted solution.


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